Frequently Asked Questions (FAQ)
Original Sprout Frequently Asked Questions
Company Information
Where is Original Sprout located?
Original Sprout is located in San Clemente, California.
Who is your Founder?
When hairstylist Inga Tritt couldn't find gentle hair care for her daughter's sensitivities, she created her own. Founded in 2003, Original Sprout started as one mother's mission and evolved into complete collections of safe, trusted products for all.
What main allergens are your products specifically "Free and Clean" of?
Our products are completely free and clean of the following common allergens: Gluten, Soy, Parabens, Harmful Sulfates, Phthalates, Formaldehyde, artificial colors, Lavender, Tea Tree, Dairy, Peanuts, and Honey.
What does "natural" mean?
The term “natural” is a conundrum in the marketing world while it has specific meaning in the scientific world. From a common sense perspective, all things seem to come from nature in one form or another so how is something not natural? As our loyal Sprout fans know, many of our early products had “natural” in their name which gave a nod to our ingredient deck comprised of mostly natural ingredients and extracts. Years ago, when Original Sprout started out, using the term “natural” meant the same as “safe” or “non-toxic”, unadulterated, products. Today we have realized nature isn’t always that friendly. Cyanide and arsenic are naturally occurring, but certainly not safe. Original Sprout has begun a campaign of purging the use of “natural” from our product names and descriptions in lieu of more correct terminology such as “non-toxic”, “dermatologist tested”, “safe”, “vegan”, and “cruelty-free”. Our formulas have not changed. We continue to use the highest quality ingredients, and a lot of them can be called natural, but we don’t use any that aren’t safe, not even the natural ones! Our new name, Classic, is our original product, naturally.
Do you test your products?
Yes, our products are clinically tested - but not on animals! As we are cruelty-free, we perform ethical patch tests on volunteers.
What does "hypoallergenic" mean?
The term "hypoallergenic" means "unlikely to cause an allergic reaction."
What’s Worry Free?
For decades we have been available to niche market salons, in stores who specialize in natural foods, and in other places where consumers generally shop for high quality products. It was time to introduce a product line intended for mass distribution, but priced with mainstream competitors, yet retaining our heritage. It was tough sledding. It took over a year in development, but we did it!
We call our line the Worry Free Hair Care for one simple reason: because safe, tested and effective hair care should be affordable for everyone! We believe everyone should have the option to swap their hair care products that are full of harsh chemicals and skin irritants for something that can be trusted. Worry Free products are phthalate-free, paraben-free, free of harmful sulfates, cruelty-free and vegan! All Worry Free products are dermatologist tested and are 100% safe on even the most sensitive skin. Worry Free - Everything you Want, Nothing you Don't!
What does "Safe for babies & up" mean?
All Original Sprout products are 100% safe for people of all ages, from newborns to adults.
I don’t see the question or answer I am looking for listed above, what steps should I take from here?
Our friendly Customer Service team will be happy to help you with any questions you have regarding your online order or any product information. Please click this link to be directed to our "Contact Us" page and include as much information as possible in order for us to accurately and sufficiently assist you. Our website also offers a "Live Chat" Just hop over to our homepage and click the tab that reads: "NEED HELP?" Please be advised that our live chat option is only available during business hours. You may also call into Customer Service at (949) 429-1929 between our business hours of Monday-Thursday 8am-5pm and Friday 8am-4:30pm (PST).
Distributor/Retailer Information
Who are Original Sprout's authorized sellers on Amazon?
The only authorized seller of Original Sprout on Amazon is SuperOrdinary. We provide a manufacturer’s warranty only for products purchased from this reseller that we have specifically authorized to sell Original Sprout products on Amazon.
Our authorized Amazon reseller is guaranteed to provide genuine, new and authentic Original Sprout products. Please contact us if you are unsure about a seller's authorization status.
How can I become a Distributor for Original Sprout?
Thank you for your interest in selling Original Sprout! Please email sales@originalsprout.com with your salon name, website, phone number and email address and we will get back to you.
Are wholesale prices available for licensed Estheticians/Hairstylists etc?
Order with us through Faire!
Product Information
Why doesn't the Classic Shampoo lather as much as other shampoos?
The reason Original Sprout Classic Shampoo does not lather or produce foaming suds as much as other shampoos is because it does not contain any harmful sulfates. Sulfates are a chemically added surfactant in many shampoos or hair care products that help remove any excess oils from your scalp and hair. These sulfate chemicals in shampoos can strip away hair moisture and natural oils, leaving your hair frizzy and your scalp vulnerable to irritations. Sodium lauryl sulfate and ammonium lauryl sulfate are the two main sulfates that work against you when coloring your hair and even causing more irritation and dryness to those with eczema.
Is the Tahitian Collection not recommended/safe to use on babies or children?
The Tahitian Collection was originally developed with the new mommy in mind. We wanted to make products with the same integrity as the Classic Collection while also appealing to teens and adults. This collections is just as safe for whole family -- babies included!
Is Original Sprout Gluten Free?
YES! All of our products are FREE of gluten and wheat.
Are all of your products vegan?
Yes, ALL of our products are vegan and cruelty free. We have thoroughly researched our manufacturer to verify that they do not affiliate with or source ingredients from resources that are not cruelty-free for any of our products. We love animals and are against animal testing of any kind!
Are your products "tear free?"
It is your eye’s natural defense to tear up when you get any type of foreign substance in it, let alone soapy chemicals. Most compounds in soap are irritants, so your eyes will naturally respond with pain due to how delicate and especially essential they are for the human body. We like to promote our products as being "sting-less" because they are pH-neutral like water. We also do not add any numbing agents such as clove oil (a popular ingredient added in many baby washes/shampoos) to our products.
Ingredient Information
Do Original Sprout products contain tree nuts?
We do not recommend the following Original Sprout products for customers with Tree Nut Allergies.
*Tree nuts used in the following products include: Kukui, Mongongo and Argan nuts.
- Deep Conditioner
- Island Bliss Shampoo
- Luscious Island Conditioner
- Protective Protein Hair Mist
- Luscious Island Hair Masque
Which Original Sprout products help rid of lice? What specific ingredient helps in this?
The products we recommend to repel lice are our Miracle Detangler and the Leave-In Conditioner because they contain rosemary extract. They sit on the hair throughout the day, therefore acting as a shield to repel lice. Rosemary is a natural repellent against lice, but it will not cure an active lice infestation.
The Hair & Body Babywash also contains rosemary but doesn't ward off any new infestations, as it is a product that is rinsed out of the hair and does not have the same protective effect as our products that are made to be left on the hair throughout the day.
Do your products have grain alcohol in them? I noticed SD alcohol is mentioned in your shampoo and conditioner.
SD Alcohol is actually an Ethanol which is a grain alcohol. This type of alcohol is used in cosmetics for a couple of different reasons. 1) To cause the product to dry faster and 2) To introduce oils, fragrance, etc. into a water-based formula.
All other alcohols for cosmetics are considered fatty alcohols and are actually good for you. They are usually solid and waxy such as cetearyl alcohol and cetyl alcohol.
Shipping Information
What are your shipping rates?
Shipping rates will vary, depending on the weight and location of where your order is being shipped. We offer FREE SHIPPING for any domestic orders over $89 after discounts and before taxes and shipping.
How long will it take to ship my order?
Our hours of operation are Monday-Thursday 8am-5pm (PST) and Friday 8am-4:30pm excluding weekends and any major holidays. ALL online orders ship within 1-2 business days after your order has been placed and "completed" through our website and usually takes 1-8 business days to receive your order depending on where you are located in the U.S. and what shipping method was chosen. If you are an international customer ordering through our US website, please allow an extra 10-15 business days to receive your order. Original Sprout is not responsible for any delays you may experience for packages going through customs. However, if you need any documents in order to get your order through customs please feel free to contact us and we will be happy to assist and provide as much info as possible.
What if my package gets lost in transit?
If you have not received your package in the estimated 5-8 business days, (10-15 business days for international customers) from the time you placed your order please feel free to contact us right away at 949-429-1929 and we will be happy to provide you with the exact date of when your order was sent, tracking information and assist with any other questions or concerns you may have regarding your order. If we determine that your package has been lost in transit, a claim with the service carrier will need to be filed.
What if my products arrive damaged?
A photo for proof is required for the following instances in order for us to best determine what kind of resolution can be made. If your products arrived damaged due to the carrier service in which your package was delivered, we will be more than happy to file a claim. If your products arrive damaged and/or leaking due to the way your order was packaged a replacement order will be sent.
Do Original Sprout Products Expire?
Our products utilize a Julian date, listed at the top of the tube, or under the bottle.
Please give this code to our Customer Service Representative if you have any questions regarding your product.
All of our products have an open 24-month expiration date. For example, if the product was sitting on the shelf for 6 months before it was opened, it would expire 24 months after the product was opened.
And as with most hair care products, be sure to store your products in a cool, dry place!