Frequently Asked Questions (FAQ) - Answers your query
Original Sprout Frequently Asked Questions
Where is Original Sprout located?
Original Sprout is located in San Clemente, California.
Who is your Founder?
Inga Tritt founded Original Sprout. She is a mother and professional hairstylist who remains involved with Original Sprout.
What main allergens are your products specifically "Free and Clean" of?
Our products are completely free and clean of the following common allergens: Gluten, Soy, Parabens, Phthalates, Formaldehyde, artificial colors, Lavender, Tea Tree, Dairy, Peanuts, Honey and Strawberry.
What does "natural" mean?
The term “natural” is a conundrum in the marketing world while it has specific meaning in the scientific world. From a common sense perspective, all things seem to come from nature in one form or another so how is something not natural? As our loyal Sprout fans know, many of our early products had “natural” in their name which gave a nod to our ingredient deck comprised of mostly natural ingredients and extracts. Years ago, when Original Sprout started out, using the term “natural” meant the same as “safe” or “non-toxic”, unadulterated, products. Today we have realized nature isn’t always that friendly. Cyanide and arsenic are naturally occurring, but certainly not safe. Original Sprout has begun a campaign of purging the use of “natural” from our product names and descriptions in lieu of more correct terminology such as “non-toxic”, “dermatologist tested”, “safe”, “vegan”, and “cruelty-free”. Our formulas have not changed. We continue to use the highest quality ingredients, and a lot of them can be called natural, but we don’t use any that aren’t safe, not even the natural ones! Our new name, Classic, is our original product, naturally.
What’s Worry Free?
For decades we have been available to niche market salons, in stores who specialize in natural foods, and in other places where consumers generally shop for high quality products. It was time to introduce a product line intended for mass distribution, but priced with mainstream competitors, yet retaining our heritage. It was tough sledding. It took over a year in development, but we did it!
We call our new line Worry Free Hair Care for one simple reason: because safe, tested and effective hair care should be affordable for everyone! We believe everyone should have the option to swap their hair care products that are full of harsh chemicals and skin irritants for something that can be trusted. Worry Free products are phthalate-free, paraben-free, sulfate-free, cruelty-free and vegan! All Worry Free products are dermatologist tested and are 100% safe on even the most sensitive skin. Worry Free - Everything you Want, Nothing you Don't!
What does "Safe for babies & up" mean?
All Original Sprout products are 100% safe for people of all ages, from newborns to toddlers to adults.
Why is Original Sprout not on the Skin Deep/EWG website as an approved product?
The simplest explanation is that EWG is not the consumer watchdog they claim to be. EWG charges a fee calculated as a percentage of total revenues in exchange for permission to affix their decal of approval. Hardly a sign of independence. They do no lab testing and no verification of ingredients. The reports they generate for consumers, and their decals affixed to product packaging, are misleading at best and we refuse to pay for that practice. Original Sprout products are clinically tested by independent labs and are confirmed hypoallergenic, non-allergenic, dermatologist tested, pediatrician tested, cruelty-free and safe. Moreover, we ship product all over the world and are required to provide independent test results in order to enter some countries, the E.U. in particular where 1,328 ingredients have already been banned. EWG is not interested in these test results, nor are they willing to do their own testing. They only want a percentage of our sales revenues in order to give us the EWG blessing. We say no thanks. We prefer to put our money towards making Original Sprout products the safest and most effective they can be while protecting our planet for future Sprout generations.
I don’t see the question or answer I am looking for listed above, what steps should I take from here?
Our friendly Customer Service team will be happy to help you with any questions you have regarding your online order or any product information. Please click this link to be directed to our "Contact Us" page and include as much information as possible in order for us to accurately and sufficiently assist you. Our website also offers a "Live Chat" Just hop over to our homepage and click the tab that reads: "NEED HELP?" Please be advised that our live chat option is only available during business hours. You may also call into Customer Service at 888-805-2229 between our business hours of Monday-Thursday 8am-5pm and Friday 8am-4:30pm (PST).
Who are Original Sprout's authorized sellers on Amazon?
The only authorized seller of Original Sprout on Amazon is SuperOrdinary. We provide a manufacturer’s warranty only for products purchased from this reseller that we have specifically authorized to sell Original Sprout products on Amazon.
Our authorized Amazon reseller is guaranteed to provide genuine, new and authentic Original Sprout products. Please contact us if you are unsure about a seller's authorization status.
How can I become a Distributor for Original Sprout?
Thank you for your interest in becoming an Original Sprout Distributor! Please email Sales@originalsprout.com with your company name, website, phone number and email and we’ll get back to you shortly.
Are wholesale prices available for licensed Estheticians/Hair Stylists?
Thank you for your interest in selling Original Sprout! Please email email@example.com with your salon name, website, phone number and email address and we will get back to you.
Why doesn't the Classic Shampoo lather as much as other shampoos?
The reason Original Sprout Classic Shampoo does not lather or produce foaming suds as much as other shampoos is because it does not contain any harmful sulfates. Sulfates are a chemically added surfactant in many shampoos or hair care products that help remove any excess oils from your scalp and hair. These sulfate chemicals in shampoos can strip away hair moisture and natural oils, leaving your hair frizzy and your scalp vulnerable to irritations. Sodium lauryl sulfate and ammonium lauryl sulfate are the two main sulfates that work against you when coloring your hair and even causing more irritation and dryness to those with eczema.
Is the Tahitian Family Collection not recommended/safe to use on babies or children?
The Tahitian Collection was originally developed with the new mommy in mind. We wanted to make products with the same integrity as the Classic Collection while also appealing to teens and adults. This collections is just as safe for whole family -- babies included!
Is Original Sprout Gluten Free?
YES! All of our products are FREE of gluten and wheat.
Is your Parfum cruelty free?
Our proprietary blend of Parfum includes natural extracts and synthetic fragrances. Original Sprout uses fragrances that are approved by California's Safe Cosmetics Program and the European Cosmetics Directive. Our fragrances are free of ingredients linked to hormone disruption and cancer concerns such as: Phthalates, Dioxanes 1, 4, Sulfates, Parabens, Formaldehyde, Propylene Glycol, Dipropylene Glycol, Acetaldehydes, Styrene, Toluene, Glycol Ethers, Ethylene Oxide, Musk, Lavender or Tea Tree Oils, Clove, Soy, Nonylphenol, Mineral or Petroleum Oils, Triclosan, Eurethane, 12 Propylene Oxide, Placenta, Synthetic Colors and Titanium Dioxide or Nanoparticles.
Original Sprout is made in California. This means the Best Consumer Protection in the U.S. Only California has the Safe Cosmetics Program & Prop 65. http://www.cdph.ca.gov/programs/cosmetics/Pages/default.aspx Europe & California have banned over 1,500 endocrine disrupting, mutanogenic & carcinogenic ingredients from cosmetics.https://cosmeticseurope.eu/
Are all of your products vegan?
Yes, ALL of our products are 100% vegan and cruelty free. We have thoroughly researched our manufacturer to verify that they do not affiliate with or source ingredients from resources that are not cruelty-free for any of our products. We love animals and are against animal testing of any kind!
Are your products "tear free?"
It is your eye’s natural defense to tear up when you get any type of foreign substance in it, let alone soapy chemicals. Most compounds in soap are irritants, so your eyes will naturally respond with pain due to how delicate and especially essential they are for the human body. We like to promote our products as being "sting-less" because they are pH-neutral like water. We also do not add any numbing agents such as clove oil (a popular ingredient added in many baby washes/shampoos) to our products. We proudly stand behind our "FREE and CLEAN" motto.
Are your products safe to use on color treated hair?
Yes! All of our products have a gentle pH range of 4.5-7.0 and free of any harmful sulfates like ALS and SLS which are responsible for fading hair color.
Do Original Sprout products contain tree nuts?
We do not recommend the following Original Sprout products for customers with Tree Nut Allergies.
*Tree nuts used in the following products include: Kukui, Mongongo and Argan nuts.
- Deep Conditioner
- Island Bliss Shampoo
- Luscious Island Conditioner
- Protective Protein Hair Mist
Which Original Sprout products help rid of lice? What specific ingredient helps in this?
The products we recommend to repel lice are our Miracle Detangler and the Leave-In Conditioner because they contain rosemary extract. They sit on the hair throughout the day, therefore acting as a shield to repel lice. Rosemary is a natural repellent against lice, but it will not cure an active lice infestation.
The Hair & Body Babywash also contains rosemary but doesn't ward off any new infestations, as it is a product that is rinsed out of the hair and does not have the same protective effect as our products that are made to be left on the hair throughout the day.
Do your products have grain alcohol in them? I noticed SD alcohol is mentioned in your shampoo and conditioner.
SD Alcohol is actually an Ethanol which is a grain alcohol. This type of alcohol is used in cosmetics for a couple of different reasons. 1) To cause the product to dry faster and 2) To introduce oils, fragrance, etc. into a water-based formula.
All other alcohols for cosmetics are considered fatty alcohols and are actually good for you. They are usually solid and waxy such as cetearyl alcohol and cetyl alcohol.
Is the Zinc Oxide in your Face & Body Sunscreen micronized? Also, is it nano-zinc or non-nano zinc?
We use non-nano sized particles of Zinc Oxide which is recommended to be safe for reef and marine life.
Is your Face & Body Sunscreen waterproof? How often should I reapply throughout the day?
Our Face & Body Sunscreen is not waterproof. We suggest applying sunscreen 20 minutes before sun exposure, then once every hour or right after swimming and/or perspiring. You can even use our sunscreen as a base primer before applying any face makeup to help maintain long-lasting coverage.
What are your shipping rates?
Shipping rates will vary, depending on the weight and location of where your order is being shipped. We offer FREE SHIPPING for any domestic orders over $89.
How long will it take to ship my order?
Our hours of operation are Monday-Thursday 8am-5pm (PST) and Friday 8am-4:30pm excluding weekends and any major holidays. ALL online orders ship within 1-2 business days after your order has been placed and "completed" through our website and usually takes 1-8 business days to receive your order depending on where you are located in the U.S. and what shipping method was chosen. If you are an international customer ordering through our US website, please allow an extra 10-15 business days to receive your order. Original Sprout is not responsible for any delays you may experience for packages going through customs. However, if you need any documents in order to get your order through customs please feel free to contact us and we will be happy to assist and provide as much info as possible.
What if my package gets lost in transit?
If you have not received your package in the estimated 5-8 business days, (10-15 business days for international customers) from the time you placed your order please feel free to contact us right away at 888-805-2229 and we will be happy to provide you with the exact date of when your order was sent, tracking information and assist with any other questions or concerns you may have regarding your order. If we determine that your package has been lost in transit, a claim with the service carrier will need to be filed.
What if my products arrive damaged?
A photo for proof is required for the following instances in order for us to best determine what kind of resolution must be made. If your products arrived damaged due to the carrier service in which your package was delivered, we will be more than happy to file a claim. If your products arrive damaged and/or leaking due to the way your order was packaged a replacement order will be sent.
Do Original Sprout Products Expire?
The Face & Body Sunscreen is the only product that contains an expiration date, listed on the top of the tube. The rest of our products utilizes a Julian date, listed at the top of the tube, or under the bottle.
Example: Code J-981 - J = year; 981= batch code
19-331 - Julian Date = 19-331
The Julian Date is the actual day within the 365 days of the year. Starting January 1st as 001 and December 31st as 365. In this example, this product would have been made on November 27 (the 331 day of the year), 2019. Please give this code to our Customer Service Representative if you have any questions regarding your product.
All of our products have an open 24-month expiration date. For example, if the product was sitting on the shelf for 6 months before it was opened, it would expire 24 months after the product was opened.