This policy has been updated, and the new policy will go into effect on
May 12, 2021. You can view the previous version of the policy at https://originalsprout.com/pages/privacy-terms.
Effective Date: May 12, 2021
We are concerned about privacy
Two types of information may be collected when you visit our website: information that we can associate with you individually (called personally identifiable information), and information that is obtained from your visit but is not directly associated with you (called non-personally identifiable information).
Personally identifiable information
Personally identifiable information may include information that you provide to us by requesting information, when registering for special offers or programs or when you purchase products online. This may include your name, address (including billing and shipping addresses), telephone number, e-mail address, organization, city, state and zip code. We may use this information, to process and ship orders, to contact you about the status of your order, to contact you with answers to your questions, or to provide information about new and exciting products, services, promotions and corporate-related information. We may use mailings, telephone calls and e-mail to contact you.
You also may create an account through OriginalSprout.com at any time by providing your email address and creating a unique password. An account is not required to visit our site or to place an order through OriginalSprout.com. Creating an account allows you to save order information, order history, track the status of your orders and set your ordering preferences. You may change saved account information at any time. Simply visit the Your Account page, log in with your email address and password.
For those customers who purchase products from us online, additional personally identifiable information such as credit card information will be collected. This information is collected in order to process your order. For your privacy and security, we do not store credit card numbers in your account. For those customers who register for special email offerings, we may use the zip code you provided to email special offers that apply only to your area.
We will also treat as personally identifiable information any information that we combine with personally identifiable information.
Non-personally identifiable information
Non-personally identifiable information is collected without any direct association with you specifically. In the normal course of using OriginalSprout.com, we may collect information about your habits and usage of our sites. Our web sites may contain technologies known as action tags, web beacons or 1x1 pixel gifs. These employ a common internet technique used to compile aggregated statistics about the effectiveness of our advertising campaigns, common navigation paths within the sites, types of browsers and platforms that access the sites and the average connection speeds used to connect to the sites. This information is used to enhance the online experience of our customers. These technologies do not use or collect personally identifiable information, such as names or address, and do not link online actions to an identifiable person.
An IP address is a number that is assigned to your computer when you are using the Internet. Web servers automatically identify your computer by its IP address. Original Sprout collects IP addresses for the purposes of system administration, to report aggregated information and to audit the use of our site. If we are required to do so by law, for example, in response to a court order or subpoena, we will provide these IP addresses to the proper authorities.
How we use personal information
- Personally identifiable information will not be used for any purpose other than to carry out the services you requested from Original Sprout.
- We may use information about your activities on the website to conduct analytics and improve our services.
Information sharing and disclosure
We will not sell or rent your personally identifiable information to anyone at any time.
We may send personally identifiable information about you to other organizations when:
- We need to share your information in order to provide the product or service you have requested. For example, we need to share information with credit card providers and shippers to bill and ship the product you requested.
- We are required to do so by law, for example, in response to a court order or subpoena.
Text Marketing Notifications
By subscribing to Original Sprout's text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via an automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt-out. You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.
We are committed to the protection of the privacy of our customers and visitors. We use commercially reasonable physical, technical, and administrative safeguards to protect your information against loss or unauthorized access, use, modification, or deletion. For example, while in the checkout process of our online store, we make use of 128-bit encryption via digital IDs provided and certified by Comodo SSL. These IDs enable our commerce site to conduct authenticated, strongly encrypted online commerce. However, no security program is 100% secure, and thus we cannot guarantee the absolute security of your information.
Requesting removal of your information
If you have registered for special e-mail offerings, you may unsubscribe from the program, by visiting the email unsubscribe page or click on the links available at the bottom of any of these special offer emails. You may also request the removal of your information by contacting us via email. If you wish to receive more personalized information from Original Sprout or change anything about your profile such as your addresses or email format, you may do so by visiting your account page at any time.
If you are a California resident, please click here for more information about the other privacy rights and choices you have.
Links to and from OriginalSprout.com
Our web site is not intended for nor directed to children under 13, and Original Sprout will not knowingly collect personal information from anyone under the age of 13. We request that children under 13 do not provide information to us through the web site.
Sweepstakes and contests
From time-to-time, we may request information from you through contests or sweepstakes. Participation in these contests or sweepstakes is completely voluntary and the user has a choice whether or not to participate. Information requested may include contact information (such as name, address and phone number). Contact information gathered from contests and sweepstakes will be used to notify the winners and award prizes. We use a third party to pick the contests and sweepstakes winners (please see the “Information sharing and disclosure” section for details on third parties). Demographic information such as the user’s birthdate may be requested; this is used to validate the age of the contestant when the rules of the contest specify a minimum age requirement. Users who enter the contest may also choose to receive marketing communications from Original Sprout. The user may elect to "opt-out" of this communication at the bottom of each email or by visiting the “Requesting removal of your information” section of this policy.
Gift Certificates are available for purchase from OriginalSprout.com. In accordance with California law, there is no additional fee for a gift certificate, beyond the denomination chosen. Anybody purchasing a gift certificate has the option to either store the balance of the gift certificate in his / her account, or send all or any portion of the gift certificate to another individual via email. Any individual seeking a refund for a gift certificate should contact our customer service department at firstname.lastname@example.org.
Returns & Sample Sizes
Original Sprout's Returns and samples policy can be found here http://www.originalsprout.com/returns-policy.
If users have questions or concerns regarding this statement, they should contact us by email at email@example.com.