Shipping policy

What are your shipping rates?

Shipping rates will vary, depending on the weight and location of where your order is being shipped. We offer FREE SHIPPING for any domestic orders over $89.

How long will it take to ship my order?

Our hours of operation are Monday-Thursday 8am-5pm (PST) and Friday 8am-4:30pm excluding weekends and any major holidays. ALL online orders ship within 1-2 business days after your order has been placed and "completed" through our website and usually takes 1-8 business days to receive your order depending on where you are located in the U.S. and what shipping method was chosen. If you are an international customer ordering through our US website, please allow an extra 10-15 business days to receive your order. Original Sprout is not responsible for any delays you may experience for packages going through customs. However, if you need any documents in order to get your order through customs please feel free to contact us and we will be happy to assist and provide as much info as possible.

What if my package gets lost in transit?

If you have not received your package in the estimated 5-8 business days, (10-15 business days for international customers) from the time you placed your order please feel free to contact us right away at 888-805-2229 and we will be happy to provide you with the exact date of when your order was sent, tracking information and assist with any other questions or concerns you may have regarding your order. If we determine that your package has been lost in transit, a claim with the service carrier will need to be filed.

What if my products arrive damaged?

A photo for proof is required for the following instances in order for us to best determine what kind of resolution must be made. If your products arrived damaged due to the carrier service in which your package was delivered, we will be more than happy to file a claim. If your products arrive damaged and/or leaking due to the way your order was packaged a replacement order will be sent.